Terms of Purchase

General Purchase Agreement Rules

These official terms of purchase formulate standardized legal and service norms for all shopping behaviors, order transactions and product purchase activities occurring on our eyewear e-commerce platform, and are binding on all platform users and our official operating parties. All users who complete account browsing, order placement, payment transaction and product purchase on the platform shall be deemed to have fully recognized and voluntarily abided by all terms stipulated in this agreement. The purpose of these terms is to standardize the transaction behavior of both parties, clarify the rights, obligations and responsibility boundaries of users and platform operators in the shopping process, and ensure that all online eyewear transaction activities are carried out in a standardized, fair and orderly manner. This agreement applies to all product transactions on the platform, including fashion eyewear finished products and personalized customized prescription glasses, covering all links of order generation, payment confirmation, product delivery, after-sales performance and transaction termination.

Order Placement and Transaction Specifications

Users shall abide by the standardized transaction specifications of the platform when placing orders and purchasing products independently. Users need to ensure that the personal information, delivery information and customized parameter information submitted during order placement are true, accurate and complete, so as to avoid order processing errors, delivery delays or product customization failures caused by incorrect information. After the user completes the payment successfully, the platform will confirm the order information and initiate standardized processing procedures. All order transaction funds are settled in unified USD currency, and all product prices displayed on the platform are final transaction prices, with no hidden fees or additional charges. Users shall not place malicious orders, repeated invalid orders or abnormal transaction orders in violation of platform rules. The platform has the right to verify abnormal orders in accordance with official specifications, and standardize and rectify non-compliant transaction behaviors to maintain the orderly operation of the platform transaction environment.

Product Quality and Delivery Commitments

We undertake to provide all users with high-quality, genuine and compliant eyewear products that meet national and industry quality standards. All products on the platform have passed strict official quality inspection procedures, with qualified quality, complete workmanship and intact appearance. For customized prescription glasses products, we strictly calibrate according to the user’s submitted optometry parameters to ensure that the product parameters are accurate and meet the user’s daily vision correction needs. In terms of order delivery, we strictly abide by the official shipping policy commitments, complete order preparation within 1-3 working days, and implement a unified global delivery cycle of 6-12 working days. All orders enjoy permanent free shipping services, and the platform guarantees stable logistics transportation and complete product delivery. In case of product quality problems or delivery errors caused by platform reasons, we will take full responsibility and provide compliant after-sales solutions in accordance with official policies.

After-Sales Rights and Obligations

Both parties of the transaction shall abide by the platform’s official after-sales service policies and perform corresponding rights and obligations in accordance with standardized rules. Users have the right to enjoy the platform’s 60-day valid return protection, free return service and standardized 5-10 working days refund service, and can apply for after-sales return and refund in compliance with the policy within the valid cycle. Users shall ensure that the returned products are intact, unused and in line with return specifications, and shall not maliciously use the after-sales policy to carry out improper rights protection behaviors. We shall perform after-sales service commitments in strict accordance with official policies, actively handle user after-sales applications, complete product inspection and fund settlement efficiently, and fully protect users’ legitimate after-sales rights and interests. All after-sales service behaviors are implemented in accordance with unified official standards to ensure the fairness and standardization of after-sales processing for all users.

Agreement Update and Revision Rules

We reserve the right to update and revise these terms of purchase in real time according to platform operation optimization, industry rule iteration and service upgrade needs. The revised and updated terms will be released through the official platform page, and the updated terms will take effect automatically after being displayed publicly. Users continuing to browse the platform, place orders and complete transaction activities after the terms are updated will be deemed to have recognized and accepted the revised new terms. We will regularly sort out and optimize the terms of purchase to ensure that all rules are consistent with the actual operation of the platform and the latest industry service standards. If individual terms are adjusted due to business optimization, it will not affect the validity of the service commitments of completed orders, fully protecting the legitimate transaction rights and interests of existing users.