Shipping Policy

Overview of Shipping Services

This official shipping policy establishes standardized service specifications for all eyewear products available on our online e-commerce platform, covering all order processing, shipment arrangement, delivery cycle and shipping benefit rules applicable to global customers. As a professional online retailer dedicated to trendy and customized prescription eyewear, we commit to providing consistent, efficient and reliable shipping services for every order placed on our platform. All operational procedures are formulated based on mature e-commerce service systems, ensuring standardized order fulfillment for both ordinary decorative eyewear and personalized prescription glasses. We adhere to customer-centric service principles, optimize every link from order confirmation to final delivery, and strive to deliver high-quality eyewear products to customers in a stable and efficient manner. This policy applies to all consumer orders generated on the platform without regional restrictions, unifying global shipping service standards and benefit mechanisms to maintain consistent service experience for all users worldwide.

Order Processing and Preparation Timeline

All orders received through our e-commerce platform will enter a standardized processing workflow immediately after successful payment confirmation. Our professional warehousing and production team completes order verification, product inspection, frame matching, prescription parameter calibration and packaging preparation in an orderly manner. For all in-stock eyewear products, including fashion casual frames, daily decorative eyewear and finished optical glasses, the platform guarantees a standard processing and preparation cycle of 1 to 3 business days. This efficient processing cycle is formulated through long-term operational optimization, fully considering product inspection standards, personalized sorting requirements and professional packaging specifications of eyewear products. During the processing period, our team will strictly check product quality, frame integrity, lens clarity and customized prescription accuracy to ensure that all shipped products meet official quality standards. No additional processing delay will occur for conventional orders, and all preparation work will be completed within the specified time frame to lay a foundation for subsequent stable delivery.

Global Delivery Cycle Standard

We implement a unified global delivery cycle standard for all completed orders, with a fixed delivery time range of 6 to 12 business days from the completion of order processing and shipment dispatch. This delivery cycle is universally applicable to all regional customers around the world, realizing consistent delivery service standards for cross-border and local orders, eliminating regional delivery differences and providing transparent and predictable delivery expectations for every user. The delivery cycle comprehensively covers all links of logistics transportation, customs clearance inspection and regional distribution, and is calibrated based on long-term global logistics operation data, with high stability and accuracy. Multiple mature global logistics channels are adopted to support order delivery, and we will dynamically optimize transportation routes according to regional logistics conditions to ensure that orders are delivered within the specified time range. Customers can always grasp the overall delivery progress of orders through the platform’s logistics tracking function, and the whole delivery process is open, transparent and traceable.

Free Shipping Service Rules

Our platform provides full-scale free shipping services for all eyewear products, covering all commodities displayed and sold on the official e-commerce platform without minimum order amount restrictions, category restrictions or regional restrictions. All customers who successfully place orders on the platform can automatically enjoy the free shipping benefit, and no additional logistics fees, handling fees or cross-border surcharges will be charged in any form. The free shipping policy runs permanently as one of the core platform service advantages, aiming to provide cost-effective and convenient shopping experience for global eyewear consumers. Whether customers purchase daily fashion eyewear, high-end customized prescription glasses or multi-piece combination orders, they can fully enjoy the inclusive free shipping service. All shipping costs are borne uniformly by the platform, helping users save additional shopping expenses and optimize the overall consumption experience of customized eyewear products.

Shipping Service Commitment and Guarantee

We always take efficient, stable and standardized shipping services as our core operational commitment, and strictly implement all service standards stipulated in this policy in daily order fulfillment. Our professional logistics operation team supervises the whole process of order processing, packaging, shipment and delivery, and adopts anti-collision, dust-proof and pressure-resistant professional packaging materials specially customized for eyewear products to avoid product damage, deformation or scratch during transportation. In view of the particularity of optical products, we have formulated exclusive packaging and transportation specifications to fully protect the integrity and performance of eyewear products. For all orders that comply with standard shipping rules, we guarantee delivery within the unified global cycle. In case of special objective factors affecting logistics efficiency, we will actively follow up the order status and provide timely service feedback to ensure customers’ legitimate shopping rights and stable service experience.