Privacy Policy

Policy Purpose and Service Scope

This official privacy policy is formulated to standardize the collection, use, storage, protection and management of user personal information on our online eyewear e-commerce platform, and is applicable to all users who browse, register, place orders and consume on the platform. As a global professional eyewear e-commerce service provider, we attach great importance to user personal information security and privacy protection, and all operational behaviors involving user information are implemented in strict accordance with standardized privacy management systems. The purpose of this policy is to clearly inform users of the platform’s information processing rules, protect users’ legitimate privacy rights and interests, and ensure that all user information obtained in the service process is used legally, compliantly and safely. This policy covers all links of platform operation including user browsing interaction, account registration, order transaction, logistics delivery and after-sales service, realizing full-standardized management of user privacy information.

Types of Collected User Information

In order to provide stable, efficient and personalized eyewear e-commerce services, the platform will legally and appropriately collect user-related information generated in the process of using the service. The collected information mainly includes basic user identification information required for order transactions, such as delivery information and consumption preference information generated in the process of browsing and selecting eyewear products. For customized prescription eyewear services, we will collect professional optometry parameter information submitted by users independently to ensure the accuracy of customized product production. All collected user information is limited to the scope necessary for platform service operation, and we will never collect irrelevant sensitive information without user authorization. The information collection behavior is based on user active submission and service authorization, fully respecting users’ independent choice and privacy will, and all collection behaviors comply with global standardized privacy service specifications.

Standardized Use of User Information

All collected user information is only used for the core service purposes of supporting platform operation and improving user shopping experience, and will not be used for any unauthorized commercial expansion or illegal information utilization. The main uses of user information include completing order transaction processing, realizing accurate logistics delivery, providing professional customized eyewear production services, optimizing platform product recommendation and improving after-sales service efficiency. We will use user consumption preference data to continuously optimize product display and category matching of trendy eyewear, providing users with more accurate personalized shopping suggestions. For prescription parameter information submitted by users, it will only be used for the production and calibration of customized glasses, and will not be applied to any other service scenarios. All information use links are supervised by a professional management team to ensure that every piece of user information is used in a standardized, legal and compliant manner.

User Information Storage and Security Protection

The platform adopts international advanced data encryption technology and secure server system to store all user information, and establishes a perfect information security management mechanism to fully protect user privacy data. All user data is stored in encrypted classified storage, with strict access authority control, and only designated professional operation and maintenance personnel can access the data within the authorized scope. We regularly carry out system security detection, vulnerability repair and data risk assessment to prevent user information from leakage, tampering, loss and illegal access. The user information storage cycle strictly follows the principle of service necessity. After the completion of order transactions and after-sales services, we will regularly clean up invalid redundant data and permanently protect core privacy data security. For users’ personalized customized information and sensitive transaction information, we adopt higher-level encryption protection standards to ensure the absolute security of user privacy information in the whole service cycle.

Information Sharing and User Rights Protection

We strictly abide by the privacy protection principle of no unauthorized sharing of user information, and will not sell, rent, transfer or disclose user personal information to any third-party commercial institutions without the explicit authorization of users. In the limited service scenarios that must involve third-party cooperation, such as logistics and distribution, we will only provide the minimum necessary information required for service completion, and sign strict privacy confidentiality agreements with cooperative institutions to restrict their information use behavior. Users have the right to query, correct and apply for the deletion of their personal information stored on the platform at any time. We provide convenient information management channels for all users to ensure that users can independently control their personal privacy information. We will actively respond to users’ privacy demand feedback, continuously optimize the privacy protection system, and maintain a safe, reliable and standardized shopping environment for global users.